Shipping

Once you have placed an order, we will usually dispatch within 1-3 working days. However, during busy times this may take up to 5 working days. Shipping within the UK normally takes 1-2 business days.

Depending on destinations and courier services, we try to avoid shipping out on Thursdays and Fridays to avoid unnecessary delays over the weekend.

Please visit our shipping page for more information.

• Shipping to EU occurs twice a month on a Tuesday. All EU postage is despatched through Northern Ireland. No Customs fees or Phyto required.

• If there is a bank holiday, then no postage on that specific week

• UK Postage is through Royal Mail with either 24Hr Tracked or Special Delivery by 1pm

• EU Postage is through UPS with Express Saver

Returns

Despite our incredible plant care and packaging, due to the nature and size of our plants and their journey to you, it is sometimes possible to encounter some cosmetic damage. It is not uncommon for a seedling to lose a leaf or two, just know this is highly unlikely to affect the growth/success of your seedling. At this stage, they will replace damaged juvenile leaves with ease. Please, do not remove the plant from the substrate or your return guarantee will be void.

However, if you have any concerns or find yourself unhappy with your delivery or plant upon arrival, please contact us here

All returns are assessed on an individual basis. Please contact us should you have issues with one of our plants, seeds or seedlings within the first 48 hours after delivery. We strongly advise to record the unboxing upon delivery of your order.